Helm Shop is built to be safe for the whole family. These policies keep it that way. By selling on Helm you agree to all of them. If anything here is unclear, reach out before you list.
Every seller is reviewed before they can list. Every listing can be moderated. And every purchase made by a kid or teen account goes to a parent for approval before any money moves. Selling on Helm means selling to families, so keep your shop, your items, and your streams family friendly.
List real items you own and can ship, with honest photos and descriptions. The following are not allowed on Helm Shop:
Some categories may need extra review before you can sell in them. If in doubt, ask us first. Listing a prohibited item can get the listing removed and your shop suspended.
When you buy on Helm and something goes wrong that is not your fault, we help make it right. You are covered when an item:
You have 30 days from delivery to open a claim. If the order was never marked delivered, the clock runs 30 days from the day you paid instead. Open the claim from the order and keep the packaging until it is resolved. Some things are not refundable, such as a product that has been used or opened in a way that changes its value, unless it arrived spoiled, expired, damaged, or incorrect. Buy from vetted sellers, read the listing, and ask questions before you buy.
Return shipping is split by fault. Whoever caused the return pays to send the item back. We publish the rule rather than deciding case by case, so you can predict the answer before you open a claim.
Some returns cost more to ship back than the item is worth. In those cases Helm may refund the buyer without asking for the item back. That is a Helm decision, not a seller obligation, and it does not count against the seller's refund rate when the fault was not theirs.
A refunded order can never be paid out to the seller. A refund always beats a payout, even if the payout was already scheduled.
If you disagree with a decision, dispute it from the order with photographs, the tracking record and the original listing. Evidence changes outcomes. Opinion does not.
We protect honest sellers too. When you describe items accurately, ship on time with proof, and follow these policies, you are covered against unfair claims and most payment disputes. To stay protected:
Payouts use the same secure system Helm creators already use, with a holding period after delivery before funds release. The hold is tiered on your own record rather than flat:
A high refund rate moves a shop back to introductory whatever its order count. If an order is never confirmed delivered, it releases on the shipped date fallback so nobody is stranded by a confirmation that never arrived.
Ship fast and prove it. Here is the standard:
Package items well so they arrive in the condition you described. Mark orders shipped and delivered so the payout clock can start.
See a listing that breaks these policies, or have an issue with an order? Report it from the item or order, or contact Helm support. Our moderation team reviews reports and can remove listings, refund buyers, and suspend sellers who break the rules.