Community Guidelines

Helm was built on a simple idea: people first. These Community Guidelines keep Helm a place where real people, families, creators, and brands can connect and build a following without manipulation, harassment, or exploitation. They apply to everything you post and do on Helm, including posts, comments, messages, live streams, profiles, and gifts. They are part of our Terms of Service, and breaking them can lead to enforcement action.

1. Child safety (zero tolerance)

• Child sexual abuse material, or any sexualized imagery, audio, or text involving anyone under 18.
• Grooming, predatory contact, or attempts to arrange offline contact with a minor.
• Sharing or soliciting a minor’s private information without a parent’s consent.
• Bypassing or helping a child bypass kid-mode controls or parental approval.
• Sexualized comments directed at a minor or at a Kid or Teen account.

2. Violence and dangerous organizations

• Threatening, promoting, glorifying, or planning real-world violence against any person or group.
• Content from or in support of terrorist or violent extremist organizations, or that recruits for them.
• Coordinating harm, promoting crime, or providing instructions for weapons or explosives intended to cause harm.
• Dangerous viral challenges likely to cause serious injury.
• Animal cruelty.

3. Suicide, self-harm, and eating disorders

• Encouraging, promoting, or providing instructions for suicide, self-injury, or disordered eating.
• Content that could normalize or coordinate these behaviors, especially toward minors.

Supportive conversations, recovery stories, and requests for help are welcome. If you or someone you know is in crisis, contact local emergency services; in the United States you can call or text 988. We may add supportive resources to sensitive content.

4. Harassment and bullying

• Targeted insults, slurs, or threats aimed at a specific person.
• Coordinated pile-ons designed to drive someone off the platform.
• Doxxing, or sharing private information without consent.
• Unwanted sexual advances or sexualized harassment.
• Sustained personal attacks based on a protected characteristic.

5. Hateful conduct

• Content that attacks or dehumanizes people based on race, ethnicity, national origin, immigration status, religion, caste, sexual orientation, sex, gender, gender identity, disability, or serious disease.
• Slurs used as attacks and hateful stereotypes.
• Symbols or imagery of hate movements used to promote them.

6. Adult and sexual content

7. Spam, scams, and fraud

• Bot networks, fake-follower or fake-engagement services, and engagement farming.
• Phishing, financial fraud, fake giveaways, and investment or crypto scams.
• Manipulating Coins, gifts, Diamonds, or Leagues, or artificially inflating standing.
• Repetitive low-quality posting designed to game visibility.
• Selling, buying, renting, or transferring accounts, handles, badges, or verified status.
• Coordinated inauthentic behavior, including troll farms and astroturfing.

8. Illegal and regulated goods

• Selling or facilitating illegal drugs, or misusing regulated substances.
• Unlicensed firearm sales or instructions to manufacture weapons.
• Human trafficking, smuggling, or exploitation.
• Counterfeit goods and stolen property.
• Fraudulent or unlicensed financial services.

9. Intellectual property

• Posting others’ copyrighted work without permission. See our DMCA process to report infringement.
• Trademark infringement, including using a brand’s logo on an unrelated or impersonating account.
• Only post content you created or have the rights to use.

10. Authenticity and misinformation

• No impersonation of people, brands, or organizations, and no fake or misleading account identities.
• No manipulated or synthetic media presented as real where it is intended to deceive and cause harm. Clearly labeled satire and parody are welcome.
• No harmful misinformation that could cause real-world harm, such as dangerous health claims or content intended to interfere with elections or civic processes.

11. Privacy and personal information

• Do not post someone else’s private or identifying information without consent.
• Do not share intimate images of a person without their consent.
• Do not record or livestream people in private settings without permission.

12. Extra protections for kids and teens

Kid accounts (under 13) and Teen accounts (13 to 17) get stronger defaults, and everyone on Helm must respect them:

• Kid accounts have restricted messaging, kid-approved content, and family-only live streaming by default, with parental approval and oversight.
• Teen accounts have safer defaults and require parental confirmation.
• No adult may solicit, sexualize, or attempt private off-platform contact with a Kid or Teen account.
• No behavioral or targeted advertising is directed at minors; Helm does not run third-party ads at all.
• Do not encourage a minor to bypass parental controls or misstate their age.

13. Live streaming and virtual gifts

• Live streams must follow every rule on this page, in real time. Hosts are responsible for their streams, including guests and co-hosts.
• No nudity, sexual content, dangerous acts, or harassment on Live.
• Do not use Coins, gifts, or Live features to solicit prohibited content or to coerce, exploit, or pressure anyone, especially minors.
• Kid and Teen live streaming is family-only by default.

14. What we allow and celebrate

15. How we enforce

We use human moderators supported by automated tools. When content or behavior violates these guidelines, depending on severity and history we may:

• remove the content and notify the poster with the reason;
• apply a warning, temporary cool-down, or feature limitation;
• suspend the account for a defined period;
• permanently ban the account and, in serious cases, related accounts; and
• preserve evidence and refer the matter to law enforcement, including NCMEC for child-safety issues.

Serious violations, especially child safety, can result in an immediate permanent ban without prior warning. Moderation actions are logged so they can be reviewed.

16. Reporting and appeals

Use the “Report” button on any post, comment, message, profile, or live stream. For urgent safety concerns, especially involving a minor, email safety@helmsocial.app. If someone is in immediate danger, contact local emergency services first, then notify us.

Appeals

If you believe we made a mistake, email appeals@helmsocial.app with your account email and a brief explanation. We aim to review appeals within 7 business days.

17. Contact

Helm Social, Inc.
Safety: safety@helmsocial.app
Appeals: appeals@helmsocial.app
General: hello@helmsocial.app