Account and data deletion
Delete your account inside the app
The fastest way is to delete your account directly:
- Sign in at helmsocial.app/login.html.
- Open your profile and tap the gear icon in the top-right of the action row.
- Open Edit profile, scroll to the bottom, and tap Delete account.
- Confirm by typing
DELETE. Your account is flagged for deletion immediately.
Your access tokens are revoked at confirmation, so you are signed out everywhere. Personal data is purged within 30 days, except records we are legally required to retain (see below).
Request deletion by email
If you cannot sign in, email privacy@helmsocial.app from the email address on your Helm account and include:
- your Helm handle (for example,
@yourname); and - a clear statement that you want your account and personal data deleted.
We verify the request, respond within 7 business days, and complete deletion within 30 days of verifying it.
Deleting a child’s account
A parent or legal guardian can delete a linked Kid or Teen account from the Family area, or by emailing privacy@helmsocial.app from the parent account email. Deleting the account also withdraws parental consent and stops any further collection or use of the child’s information.
Remove a single platform link
Your profile can display links to your pages on other services. To remove just one link without deleting your account, open your profile, tap Edit profile, scroll to Platform links, and tap Remove next to the link. Removal is immediate. These are display links only; Helm never holds login access to your other accounts.
What gets deleted
- Profile information (display name, handle, bio, website, avatar).
- Posts, videos, photos, stash items, podcasts, comments, reactions, and follows.
- Direct-message contents.
- Platform links shown on your profile.
- Push-notification subscriptions and session tokens.
- Search history and recommendation signals.
What we may retain, and why
We keep only what the law or legitimate safety needs require, and we do not use it to contact you or show it to other users. This may include:
- financial and tax records for transactions such as Coin purchases, memberships, and creator payouts (handled with our payment partner, Stripe), for the period required by law;
- a limited safety and abuse audit record, such as a hashed account identifier, where needed to enforce bans and protect the community; and
- records we must preserve to respond to a legal obligation or a law-enforcement preservation request.
Content you shared with others (for example, a message another person received) may remain in their copy, and residual copies may persist briefly in routine backups before they cycle out.