Helm › Helm University › Track 8 › Lesson 8.3
Lesson 8.3Fifty slots, a shortlist nobody sees, and no way to reorder it.
Prefer to listen? This is the same lesson, word for word. The text below is the transcript.
This lesson prepares you to: Stage the right products before a show and know the one limit and the one ordering quirk.
Staging a product adds it to the tray for that stream. Nothing is sent to viewers. No event fires, no card appears, nothing changes on anybody's screen.
It is your running order, prepared before you go on. Pinning is the thing that broadcasts, and that is lesson 8.4.
You can stage 50 products per show. Past that you get You have staged the maximum number of products.
A product can only be staged if all four of these are true:
That is the same test a shopper's view applies, so if a product is not visible in your shop it cannot be staged either. A draft or a pending listing will simply refuse.
Staging a product that is already staged does nothing and reports success. You cannot accidentally double up, and a flaky connection retrying will not create duplicates.
The tray sorts pinned items first, then by a sort order, then by when you staged them.
Here is the rough edge. A product's sort order is set to the number of items already in the tray at the moment you stage it. Remove something and stage something else, and the new item takes a position number that another item already has. There is no endpoint to reorder the tray, so once it is muddled the only fix is to clear and restage.
Practical advice: stage in the order you intend to sell, in one pass, before the show. Adding and removing during a broadcast will scramble the order you set up.
Being honest about the state of it: there is no studio interface shipped for staging, pinning or switching mode. These exist as endpoints and nothing in the published Helm site calls them. If you are planning a show around this, confirm with the app what is actually available to you.
Removing a staged product takes it out of the tray. If it was pinned at the time, viewers are told it is unpinned, so removing something mid show does clean up after itself on screen.