Helm › Helm University › Track 4

Track 4 of 10

Fulfil It Properly

This is Helm's strongest built surface. Tracking works for every seller, native or Shopify connected, and delivery is recorded using the carrier's own timestamp rather than ours.

6 lessons42 min end to endAll 6 shippedFree, no account needed
Helm University track 4: Fulfil It Properly
The lessons

What each lesson prepares you to do.

Written as outcomes, not topics. Every lesson says how long it takes and whether the feature exists on Helm today.

Shipped works on Helm today. You can do this right now. Coming is being built. We will not teach it as though it already exists.
  1. 4.1
    What happens the moment an order is placed
    This lesson prepares you to: Trace an order through its statuses and know what is expected of you at each one.
    6 minShipped
  2. 4.2
    Setting a handling time you can actually meet
    This lesson prepares you to: Choose a handling time based on your real packing capacity, not your best day.
    6 minShipped
  3. 4.3
    Adding tracking, and why it matters so much
    This lesson prepares you to: Add carrier tracking to an order and explain what Helm does with it automatically.
    8 minShipped
  4. 4.4
    How Helm tracks delivery
    This lesson prepares you to: Explain that Helm records delivery using the carrier's timestamp, not Helm's, and why that protects you.
    7 minShipped
  5. 4.5
    When tracking fails
    This lesson prepares you to: Recognise the tracking failure types Helm surfaces to you and resolve each one.
    7 minShipped
  6. 4.6
    Late, lost and damaged
    This lesson prepares you to: Handle a late, lost or damaged delivery in the order that limits the damage to everyone.
    8 minShipped
Keep going

Track 4 done. Here is what is next.

Open a Helm shop All ten tracks Shop Policies