Helm › Helm University › Track 6
Track 6 of 10Refunds and Returns
Two things here are deliberate decisions rather than accidents of implementation: the length of the claim window, and who pays to send an item back. Both are stated plainly because both cost somebody money.
5 lessons33 min end to end3 shipped, 2 comingFree, no account needed
The lessons
What each lesson prepares you to do.
Written as outcomes, not topics. Every lesson says how long it takes and whether the feature exists on Helm today.
Shipped works on Helm today. You can do this right now.
Coming is being built. We will not teach it as though it already exists.
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6.1
6 minShippedThe refund claim windowThis lesson prepares you to: State how long a buyer has to open a claim and what starts the clock.
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6.2
7 minShippedHow a refund claim movesThis lesson prepares you to: Walk a claim through every stage and know what you must do at each one.
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6.3
8 minShippedWho pays return shippingThis lesson prepares you to: Apply Helm's split by fault rule and say who pays in any given return scenario.
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6.4
6 minComingRefunds that do not need a returnThis lesson prepares you to: Recognise when it costs everyone less to refund without asking for the item back.
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6.5
6 minComingDisagreeing with a refundThis lesson prepares you to: Dispute a refund decision with the evidence that actually changes outcomes.
The two numbers people actually ask about
A buyer has 30 days from delivery to open a claim. If nothing has been delivered, the clock runs 30 days from purchase instead. Return shipping is split by fault: Helm pays when the item never arrived or arrived damaged, the seller pays when the item was wrong or not as described, and the buyer pays when they simply changed their mind. The full rule is in Shop Policies.
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