Helm › Helm University › Track 7
Track 7 of 10Reviews and Your Reputation
Helm does not accept payment to modify reviews, and unlike every marketplace that says the same thing, Helm can prove it. Every moderation action writes an audit row in the same database transaction as the change, so an unlogged moderation is impossible.
5 lessons30 min end to endAll 5 shippedFree, no account needed
The lessons
What each lesson prepares you to do.
Written as outcomes, not topics. Every lesson says how long it takes and whether the feature exists on Helm today.
Shipped works on Helm today. You can do this right now.
Coming is being built. We will not teach it as though it already exists.
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7.1
6 minShippedWho can leave a review, and whenThis lesson prepares you to: Explain that a review requires a real order, and that there is one review per person per product and per storefront.
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7.2
5 minShippedWhy new shops show no scoreThis lesson prepares you to: Explain why no score appears below three published reviews and why that protects new sellers.
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7.3
7 minShippedReplying to a review in publicThis lesson prepares you to: Write a public reply that helps the next buyer rather than arguing with the last one.
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7.4
6 minShippedAppealing a review to an adminThis lesson prepares you to: Raise an appeal, and know the grounds that are and are not accepted.
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7.5
6 minShippedThe promise we can actually proveThis lesson prepares you to: Explain Helm's append only moderation audit log and why deleting a product does not delete its reviews.
Reviews are not editable by anyone, including us
Every moderation action writes an audit row in the same database transaction as the change itself. Deleting a product does not delete its reviews, and a shop with fewer than three reviews shows New store with an honest count rather than a flattering score.
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